Frequently Asked Questions
Everything you need to know about our authentic Austrian treats.
How do you ensure the freshness of your baked goods during shipping?
All our pastries and breads are baked to order and vacuum-sealed or specialized-packed on the same day. We use express climate-controlled shipping to ensure they arrive at your doorstep with bakery-fresh quality.
Do you offer options for specific dietary requirements?
Yes, we provide a selection of gluten-free, vegan, and nut-free options. You can filter our collection by dietary preference, though please note all items are prepared in a facility that handles flour and nuts.
What is your policy on returns for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or is incorrect, please contact our support team within 24 hours with a photo for a full refund or replacement.
Can I schedule a specific delivery date for a gift?
Absolutely. During the checkout process, you can select a 'Preferred Delivery Date'. We recommend choosing a date 1-2 days before your event to account for any carrier delays.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless and secure checkout experience.
How should I store my Kipferl treats once they arrive?
Each order comes with specific storage instructions. Generally, our cookies stay fresh in an airtight container for 2 weeks, while cakes and breads are best enjoyed within 3 days or can be frozen for up to a month.